Refund Policy

Refunds Policy

Effective Date: January 15, 2025
Website: www.tailsgroominghappy.com

Introduction & General Policy Statement

At Happy Tails Grooming, we take pride in providing professional, compassionate grooming services for pets across the U.S. and Canada. Our mission is to ensure every grooming experience is positive, safe, and satisfying—for both pets and their owners.

We understand that sometimes plans change or expectations are not fully met. This Refunds Policy outlines the conditions under which refunds, credits, or rescheduled services may be granted. We strive to handle all refund-related matters fairly, transparently, and in a timely manner.

By using our services or visiting our website, www.tailsgroominghappy.com, you agree to the terms described in this Refunds Policy. If you do not agree with these terms, please refrain from using our services or contact our support team for further clarification.

Eligibility for Refunds

At Happy Tails Grooming, we want our customers to be completely satisfied with the services we provide. However, due to the nature of our work, refunds are typically only offered under specific circumstances. We consider the following situations as eligible for a refund:

2.1. Service Cancellation

If you cancel a grooming appointment at least 24 hours before your scheduled time, you are eligible for a full refund or a rescheduled appointment, depending on your preference. Cancellations made less than 24 hours before the appointment may result in a partial refund or a credit toward future services (minus a cancellation fee of $20).

2.2. Service Quality or Satisfaction

If you feel that the grooming services you or your pet received were unsatisfactory or did not meet the standards outlined in your service agreement, we encourage you to contact us within 48 hours of your grooming appointment. In these cases, we will work with you to resolve the issue. If we are unable to meet your expectations or provide a satisfactory solution, you may be eligible for a full or partial refund, depending on the situation.

2.3. Pet Health or Safety Concerns

If during the grooming session, we encounter unexpected health concerns or safety issues with your pet that prevent us from completing the service, you will be notified immediately. In these cases, a partial refund will be issued based on the services rendered, or a credit will be applied for future grooming sessions. We will also provide you with a detailed explanation of the situation and any recommendations regarding your pet's health.

2.4. Service Errors

Occasionally, errors may occur that result in incomplete or incorrect grooming services. These may include incorrect styles, missed grooming areas, or other oversights. In such cases, we will offer a complimentary re-do of the service or a partial refund depending on the nature of the error. We request that you bring such issues to our attention within 48 hours to ensure they are addressed promptly.

2.5. Booking Errors

If a customer mistakenly books the wrong type of service, or if there are issues with payment processing, we will work with you to correct the booking. Full refunds will be issued for booking errors where services were not rendered. For changes in service, we will allow rescheduling based on availability or offer a credit to be used within a certain time frame.

Refund Process

We aim to make the refund process as smooth and transparent as possible. If you believe you are eligible for a refund based on the criteria outlined in Section 2, please follow the steps below to submit your request.

3.1. How to Request a Refund

To initiate a refund request, please contact our customer service team through one of the following methods:

Email: [Insert support email address]
Phone: [Insert customer service phone number]
Contact Form: Available at www.tailsgroominghappy.com/contact

When submitting your request, please include the following information:

Full name and contact information
Date and time of your appointment
Name of your pet(s)
Description of the issue or reason for the refund request
Any photos or supporting documents (if applicable)

3.2. Review Timeline

Once we receive your refund request, our customer service team will review the case within 3 to 5 business days. We may contact you for additional details or clarification during this time.

If your refund request is approved, we will process the refund to your original payment method. Depending on your bank or payment provider, it may take 5 to 10 business days for the funds to reflect in your account.

3.3. Refund Types

We offer several options depending on the situation:

Full Refund – Issued for cancellations made in time, service errors, or unresolved dissatisfaction.
Partial Refund – Issued when part of the service was completed or when minor issues occurred.
Credit Toward Future Service – In some cases, a credit may be applied to your account instead of a refund. Credits must be used within 90 days of the issue date.
Complimentary Re-Do – Offered when service errors can be corrected and the customer agrees to a follow-up appointment.

3.4. Refund Limitations

We do not issue refunds under the following circumstances:

Requests made more than 5 days after the original appointment.
Dissatisfaction due to miscommunication or unmet expectations not previously discussed.
Grooming outcomes affected by your pet's behavior, health conditions, or severe matting (which may limit styling options).
Failure to disclose important health or behavioral issues prior to service.